Please read all the terms of this agreement carefully and make sure you understand them. The Contractor reserves the right to change the terms of this agreement if necessary, in accordance with the established procedure. We support the opinion that the security and confidentiality of your information have the highest priority.
This document is an offer to conclude a contract on the terms specified below with any person who accepts (accepts) the terms of this public offer. This Agreement establishes the general terms and conditions for the provision of services to Patients by the Contractors through the use of the website. The actual use of the website is considered the person's consent to this Agreement and acceptance of its terms. The Agreement is a public offer in accordance with the current legislation of Ukraine (Articles 633, 634, 641, 642 of the Civil Code of Ukraine), the terms of this Agreement are the same and mandatory for all and apply to all services provided by the Contractors.
1.1. Contractor or Medical Institution — Center of Medicine Prof. Fishchenko.
1.2. Customer or Patient – an individual who has concluded this Public Contract with the Contractor for the provision of medical services.
1.3 Medical services (medical care) are understood as a type of professional activity of the Contractor that involves the use of special measures to preserve and restore health (as a result, possible improvement in the general condition, functioning of individual organs or systems of the human body). Medical services include consultations of specialists in medical specialties on issues of drug and non-drug treatment, laboratory and diagnostic examinations, as well as treatment, preventive and rehabilitation measures of various levels of complexity and purpose, which are provided by the Contractor in accordance with the terms of this Agreement. Information on the list of services, their cost and other details are available on the Contractor's website and at the places of provision of services.
1.4. The quality of Medical Services provided in a Medical Institution means:
1.5. Actions confirming consent to conclude this Agreement or compliance with its terms may be different, in particular:
1.6. Contractor's website – Contractor's internet resource, available at – https://non-fusion-scoliosis.surgery/
1.7. Parties – joint name of the Customer and the Contractor.
The Privacy Policy of the Center of Medicine Prof. Fishchenko. defines the terms and rules of use of the website Center of Medicine Prof. Fishchenko. ” (hereinafter – “Site”). This policy has been developed in accordance with the legislation of Ukraine on the protection of personal data, information and other relevant regulatory acts.
The purpose of approving this Privacy Policy is to protect and ensure the confidentiality of personal data of clients of the Center of Medicine Prof. Fishchenko. , including users of the Site, as well as confidential information containing personal data. The Policy also regulates access, transfer and processing of confidential information held by the Prof. Fishchenko Medical Center.
This Privacy Policy applies to all users.
3.1. In accordance with the terms of this Agreement, the Contractor undertakes to provide the necessary medical services (medical care) on a paid basis, including preventive, diagnostic, rehabilitation and other, which meet the requirements relating to diagnostic, preventive and treatment methods permitted in the territory of Ukraine. The characteristics of services, such as type, volume, phasing and others, are determined in accordance with the Treatment Plan. The treatment plan may include such documents as a prescription sheet, a prescription sheet for narcotic drugs, psychotropic substances and precursors for patients receiving treatment, an advisory opinion, as well as other medical documentation in which the Contractor provides recommendations for treatment.
3.2. The Parties have agreed that the price (cost), name and list of Medical Services that will be provided to the Customer in accordance with the terms of this Agreement are determined on the basis of the list (names) and prices (costs) posted on the Contractor's website and are current on the date of provision of assistance, in accordance with the bilateral agreement.
3.3. The Customer voluntarily undertakes to pay for the medical services provided to him (medical care) in accordance with the conditions specified in this Agreement.
4.1 Rights and obligations of the Contractor:
4.1.1. Provide Patients with the necessary qualified medical care and services, in a timely manner and with proper quality, in accordance with the methods, protocols and standards approved by the Ministry of Health of Ukraine, in accordance with the medical specialties of the Medical Institution.
4.1.2. Require the Customer to properly, timely and fully fulfill its obligations under this Agreement.
4.1.3. If the Customer is diagnosed with diseases or conditions during the examination in which the Contractor's specialists cannot perform medical intervention in accordance with legislative or licensing restrictions, as well as the technical capabilities of the Contractor's institution, not to begin or suspend the provision of services to the Customer.
4.1.4. Adhere to the treatment plan and inform the Customer about the cost, purpose, terms of provision of services, the effectiveness of the selected methods, as well as about possible risks and complications that may arise during and after their use, which are reflected in the informed consent.
4.1.5. Ensure absolute confidentiality of information about the state of health, the results of examinations and examinations, as well as intimate and family aspects of the Customer's life.
4.1.6 The Contractor has the right to make changes to the Price List, notifying the Customer of these changes by posting information on the Contractor's website or using other available means.
4.2 Rights and obligations of the Customer:
4.2.1. Require the Medical Institution to properly, timely and fully fulfill its obligations under this Agreement.
4.2.2. If any deficiencies are found in the process of receiving medical services, immediately inform the Contractor in accordance with the procedure specified in this Agreement.
4.2.3. Receive from the Contractor any medical information about the state of his health.
4.2.4. Medical information that is a medical secret is provided to the Contractor directly to the Customer and/or members of his family.
4.2.5. The fact of concluding the Agreement by the Customer testifieson familiarization and approval of the Customer and the Customer's family members with the current Price List and the cost of the relevant programs.
4.2.6. In the event of purchasing services for their child, ensure the child's support during the provision of medical services and monitor the proper and timely implementation of the treatment or examination prescribed by the Contractor by the child.
4.2.7. Receive information about the qualifications and certificates of the Contractor's specialists.
4.2.8. Have the opportunity to replace the doctor at any stage of treatment or provision of medical services.
4.3. The Customer is obliged to:
4.3.1. Pay for the Medical Services provided in a timely manner in accordance with the terms of this Agreement.
4.3.2. Arrive on time for scheduled appointments, examinations, and procedures specified in the treatment plan, follow the instructions and recommendations of the attending physician and other medical personnel participating in medical care under this Agreement, and also follow the rules of stay at the Contractor's Medical Facility.
4.3.3. Provide truthful personal data and information about your health, including current and past diseases, allergic reactions, bad habits, etc., which must be recorded in the medical records. The outcome of the treatment depends on the veracity of this information.
4.3.4. Fill out the informed consent and other documents that the Contractor is asked to sign for the provision of services.
4.3.5. Attend the appointed consultations, additional examinations, control and preventive examinations, including commission examinations, which are conducted by specialists of medical institutions appointed by the Contractor's specialists.
4.3.6. Immediately and in a timely manner notify the attending physician about the occurrence of complications after medical interventions (procedures) or deterioration of health due to illness, injury, etc.
4.3.7. Treat the property of the Contractor and the property of other patients of the Medical Institution with care.
5.1 The Parties are liable for failure to fulfill or improper fulfillment of their obligations under the terms of this Agreement.
5.2. In the event of disputes or disagreements between the Parties, they are obliged to try to resolve them through negotiations and constructive dialogue.
5.3. If the dispute cannot be resolved through negotiations, the parties may decide to use alternative dispute resolution methods, such as mediation or arbitration.
5.4. In the event that alternative dispute resolution methods do not lead to an agreement between the parties, any dispute or controversy may be resolved in court in accordance with applicable law.
When using the Site services, the Company processes the following user data:
Data provided by the user:
The Company limits the collection of only those personal data that the user knowingly and voluntarily provides to use the Site services (for example, name, surname, login, password, email address, phone number, date of birth, gender, etc.). The collection of this data occurs in accordance with the requirements of the law and the user's consent to their processing, as specified in this Policy.
The Company also receives statistical data on site visits (for example, connection, traffic, user browser, date, time, duration of work on the network and stay on the site). In addition, the Company records the user's login to the system without processing or storing other information about his online behavior.
It is important to note that the Company limits the collection of information onlythe minimum amount necessary to fulfill the requests of the personal data subject. In addition, the Company does not collect data subject to specific legal requirements, such as information on racial or ethnic origin, political beliefs, religious beliefs, membership in organizations or criminal convictions (in accordance with the Law of Ukraine “On the Protection of Personal Data” No. 2297-VI of 01.06.2010).
User personal data is processed and stored in data centers where equipment is located that ensures the normal functioning of the Site services. This processing and storage of personal data is carried out in the Database or in a separate table of the Site Database.
Personal data is used to provide the Site's Internet services, exchange information and receive news, as well as to conduct relations in the field of advertising and communication in accordance with the laws of Ukraine, such as "On the Protection of Personal Data", "On Ratification of the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data and the Additional Protocol to the Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data with regard to Supervisory Authorities and Transborder Data Flows", "On Information", "On Advertising", "On Telecommunications", "On the Protection of Information in Information and Telecommunications Systems", as well as in accordance with the Rules of Use Site and other regulatory acts regulating the activities of the Company.
The storage period of personal data is limited to the period necessary for their processing.
After the termination of the Site user status, which occurs when the account is deleted, his personal data is automatically deleted.
A cookie is a text file or set of files containing a small amount of information. These files are sent to the web browser and stored on the user's device, such as a computer, mobile phone or other device that the user uses to visit the Site.
Cookies can be permanent, stored on the computer until they are deleted by the user, or temporary/session, stored only until the browser is closed. In addition, cookies can be primary, installed directly by the Site, or third-party, installed by other websites.
Please note the following:
The Company pays special attention to the comfort of users and uses cookies to analyze their behavior, preferences and interests. This analysis helps the Company to improve interaction with the Site, determine the most convenient interface and navigation of the Service.
Taking into account the classification of the International Chamber of Commerce, the Company uses the following categories of cookies:
10.1 Necessary cookies:
– Used for user navigation on the web page and access to certain services (for example, secure pages, registration and authorization).
– Remember the user's previous actions during the same session.
10.2 Performance cookies:
– Summarize information about the use of the Site (time spent, most visited pages, effectiveness of advertising campaigns, etc.).
– Collectare stored on the user's device between web browser sessions.
10.3 Functional cookies:
– Used to save settings and configurations on the user's device between web browser sessions.
– Allow you to watch videos, participate in interactive activities and interact with social networks.
10.4 Target cookies:
– Used to provide content that may be of interest to the user.
– Stored on the user's device between web browser sessions, manage targeted advertising and evaluate the effectiveness of advertising campaigns.
It should be noted that the Site may share this information with other parties, including media clients, advertisers and partners, in order to provide high-quality targeted advertising.
The Company uses cookies from third-party services and analytical services for the prompt delivery of high-quality images and detailed analysis of content on the Site. Services such as Instagram, Telegram, YouTube, WhatsApp and others are owned by third-party companies that may use cookies on users' devices during their interaction with the Site.
In the event that the user does not agree to the use of cookies or deliberately deletes all cookies from their web browser, upon subsequent visits to the Site, the user will be again offered to enable and use cookies.
User information obtained using cookies is not transferred or sold publicly. This information is the exclusive property of the Company.
When the user uses the services on the pages of the Site, codes of other Internet resources and third parties may be included, which may result in the transfer of your data to these resources. Thus, these Internet resources may receive and process information about your visits to these pages, as well as other data transmitted by the user's browser.
The use of other Company services is necessary for quick analysis of site visits, internal and external assessment of traffic, browsing depth and user activity. The Company does not store or process data received from these services.
It is noted that if the user, for any reason, does not want the specified services to have access to his personal data, he can manually log out of his account or profile and clear cookies through his browser.
The site is not intended for persons under the age of majority.
The Company does not transfer personal data to third parties, except in cases where such transfer is required by law, at the request of the subject of personal data or in other cases set out in the legislation of Ukraine and in this Policy. The Company understands that personal information is valuable and an integral part, including personal non-property rights of any individual, and therefore takes all possible measures to protect the personal information of users voluntarily and knowingly transferred by the latter to the Company.
The Site may contain links to other websites (for informational and/or advertising purposes). When the user follows a link to other websites, this Policy will not apply to such sites.
Information about the activity of users on the Site, which passed through the network or e-mail, is protected in accordance with the law. In other words, the Company does not violate the confidentiality of the user's "activity" during his use of the Site services in any way.
The company uses generally accepted standards for technological and operational protection of information and personal data from loss, misuseloss, alteration or destruction. Despite all efforts, the Company cannot guarantee absolute security against any threats arising beyond its control.
The Company pays great attention to the fulfillment of all confidentiality obligations and uses technical and organizational security measures. This is done to prevent unauthorized or unlawful disclosure or processing of information and data, as well as to avoid their accidental loss, destruction or damage.
The rules for obtaining access to personal data of third parties are determined by the terms of the consent that the user provides to the owner of his personal data for their processing, or in accordance with the requirements of the law.
The user's receipt of information about himself is free of charge.
The subject of personal data has the rights defined by the Law of Ukraine “On Personal Data Protection” No. 2297-VI dated 01.06.2010, and include the following:
17.1 To be informed about the sources of collection, location of their personal data, purpose of their processing, location or place of residence (stay) of the owner or administrator of personal data or to submit an order to obtain this information to authorized persons, except for cases established by law.
17.2 To receive information about the conditions for providing access to personal data, including information about third parties to whom this data is transferred.
17.3 To have access to their personal data.
17.4 To receive a response regarding the processing of personal data within thirty calendar days from the date receive a request, except in cases provided for by law, and receive the content of such personal data.
17.5 Submit a reasoned request to the owner of personal data objecting to the processing of his/her personal data.
17.6 Submit a reasoned request to change or destroy his/her personal data if they are processed unlawfully or are inaccurate.
17.7 Protect his/her personal data from unlawful processing and accidental loss, destruction or damage.
17.8 Submit complaints about the processing of his/her personal data to the Commissioner for Human Rights of the Verkhovna Rada of Ukraine or to the court.
17.9 Apply legal remedies in case of violation of personal data protection legislation.
17.10 Make reservations regarding the restriction of the right to process their personal data when providing consent.
17.11 Withdraw consent to the processing of personal data.
17.12 Know the mechanism of automatic processing of personal data.
17.13 Protect yourself from automated decisions that have legal consequences. To resolve any issues related to personal data, please contact the Company.
18.1. The Contractor strives to provide up-to-date and useful information on its website, but is not responsible for possible inaccuracies, errors or omissions that may arise when using this information. The Contractor is also not responsible for any damage that may arise from the use of outdated, incomplete or technically incorrect information on the website.
18.2. The Contractor has the right to make changes and additions to the services and other information on its website without prior notice.
18.3. Hyperlinks to external resources and websites posted on the Contractor's website do not imply a connection between the Contractor and these resources. The Contractor is not responsible for the content, correctness, legality and reliability of information on external resources.
18.4. All medical documents created for the Customer are the property of the Contractor and are stored in the Medical Center.
18.5. The Contractor has the right to take photographs before and after the provision of medical services to compare results. These photographs may be used by the Contractor on its website, in scientific research, demosstrations and for other purposes to which the Customer agrees by concluding this Agreement.
18.6. The Customer agrees that the Contractor may record telephone conversations for possible use in the event of disputes or in resolving conflict situations arising under the terms of the Agreement.
This Policy may be periodically changed and supplemented without prior notice to the user, including in cases of changes in legislative requirements.
Please periodically review this Policy to familiarize yourself with possible changes or additions.
Sincerely,
Prof. Fishchenko Medical Center.
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